Comments on: Newspapers’ self-inflicted wounds http://intrinsicstrategy.com/2009/03/newspapers-self-inflicted-wounds/ Marketing strategy essentials from Frank Catalano Mon, 04 Jan 2010 15:33:38 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Sarah Gunning http://intrinsicstrategy.com/2009/03/newspapers-self-inflicted-wounds/comment-page-1/#comment-79 Sarah Gunning Tue, 10 Mar 2009 13:31:26 +0000 http://intrinsicstrategy.com/?p=110#comment-79 Frank - it sounds like it's time wash the newsprint from your hands and invest in a Kindle. [from the Amazon site] Improved Newspaper Experience Using Kindle's new 5-way controller, you can quickly flip between articles, making it faster and easier to browse and read the morning paper. Want to remember the newspaper or magazine article you just read? Clip and save entire articles for later reading with a single click. I need to live vicariously through early adopters like you so I look forward to that report. Frank – it sounds like it’s time wash the newsprint from your hands and invest in a Kindle.

[from the Amazon site]
Improved Newspaper Experience
Using Kindle’s new 5-way controller, you can quickly flip between articles, making it faster and easier to browse and read the morning paper. Want to remember the newspaper or magazine article you just read? Clip and save entire articles for later reading with a single click.

I need to live vicariously through early adopters like you so I look forward to that report.

]]> By: Sally Anderson http://intrinsicstrategy.com/2009/03/newspapers-self-inflicted-wounds/comment-page-1/#comment-76 Sally Anderson Tue, 10 Mar 2009 08:45:01 +0000 http://intrinsicstrategy.com/?p=110#comment-76 Well-said, Frank. Your closing here could be writ large: "Bad customer service isn’t an external company-killer. It’s a self-inflicted wound. And that’s a marketing lesson any struggling business should learn." At the core, though, I agree because I'll always believe that it's not just about "getting" the importance of service in a marketing vacuum. It's about genuinely giving a damn about the concentric circles of one's (family, community, nation, world). May we choose well. Well-said, Frank. Your closing here could be writ large:

“Bad customer service isn’t an external company-killer. It’s a self-inflicted wound. And that’s a marketing lesson any struggling business should learn.”

At the core, though, I agree because I’ll always believe that it’s not just about “getting” the importance of service in a marketing vacuum. It’s about genuinely giving a damn about the concentric circles of one’s (family, community, nation, world). May we choose well.

]]>